Frequently Asked Questions
Everything you need to know about your favorite daily brew.
How do you ensure the freshness of your coffee beans?
We roast our beans in small batches and ship them within 48 hours of roasting. Each bag features a one-way degassing valve and a resealable zipper to maintain peak flavor.
What is your standard shipping timeframe?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days depending on your location, and you will receive a tracking number via email once it departs.
Do you offer a subscription service?
Yes! You can choose your favorite blends and delivery frequency (weekly, bi-weekly, or monthly) and save 15% on every order. Subscriptions can be paused or canceled at any time.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns on coffee or tea. However, if there is an issue with your order or quality, please contact us within 7 days for a replacement or refund.
Are your products ethically sourced?
Absolutely. We partner directly with farmers and cooperatives that prioritize fair wages, sustainable farming practices, and organic certifications whenever possible.
Do you offer pre-ground coffee or only whole bean?
We offer both! You can select 'Whole Bean' for maximum freshness or choose from various grind sizes, including Drip, Espresso, and French Press, to suit your brewing method.