Returns & Exchanges
At The Brew, we prioritize your satisfaction and the freshness of our products; if you are not completely happy with your order, we offer a 14-day return window for unopened items and replacements for damaged goods.
Initiate Your Request
Contact our support team at [email protected] within 14 days of delivery with your order number and a brief explanation of the issue.
Pack Your Items
Ensure the products are in their original, unopened packaging and securely place them in a shipping box to prevent damage during transit.
Ship to Our Warehouse
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing